The employee experience [electronic resource] : how to attract talent, retain top performers, and drive results / Tracy Maylett and Matthew Wride.
"Want a profit-enhancing Customer Experience' Start with the Employee Experience.The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises-collectively known as ""the Contract"" - and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future."
Record details
- ISBN: 9781980095354
- Physical Description: 1 online resource (7 hr., 21 min.)
- Edition: Unabridged.
- Publisher: Prince Frederick, Md. : Recorded Books ; 2020, p2020.
Content descriptions
General Note: | Downloadable audio file. Title from title screen. |
Restrictions on Access Note: | Access restricted to subscribing institutions. |
Participant or Performer Note: | Narrated by Graham Rowat. |
Additional Physical Form available Note: | Downloadable applications available for access via iOS 4.0+ devices (iPhone, iPad, iPod Touch) and Android 2.1+ devices. |
System Details Note: | Mode of access: World Wide Web. Requires RBdigital Media Manager. System requirements: 200 MB of free disk space, 512 MB of RAM, Windows Installer 3.1, Microsoft .NET Framework 4 (x86 and x64), Windows Media Player 10 QA. |
Search for related items by subject
Subject: | BUSINESS & ECONOMICS / General. Business. |
Genre: | Downloadable audio books. Audiobooks. |